We operate a complaints procedure as part of the NHS system for dealing with complaints. Our complaints procedure meets national criteria. Complaints should be addressed to Mrs Julie Stokes, Practice Manager. She will contact you and discuss your complaint. You may be offered an appointment to discuss your problem in more detail. All complaints are documented and you will be advised in writing of the outcome of the complaint. Further information is available in our practice complaints leaflet, which is available on request.
Hospital Related Complaints – PALS
PALS (Patient Advice and Liaison Service) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
PALS provides help in many ways. For example, it can:
PALS can give you information about:
Royal Stoke PALS: 01782 676450
Leighton Hospital PALS: 01270 612410