you are unable to attend for an appointment please let us know as soon as
possible so that we can offer it to someone else.
you are late for your appointment you may be asked to rebook at another time.
Try to let us know in advance if you are going to be unavoidably delayed, so
that we can make alternative arrangements to help you.
We would ask you to be patient if the Doctor is
running late. This is often due to unforeseeable emergencies but please ask for
an explanation from the Receptionist. Our
standard is to see 80% of patients within 20 minutes of their appointment time.
If you have waited longer than this please ask the Receptionist for an