Telephone : 01782 276999

Lines open from 08:00am

Part of Newcastle North PCN

Who should I see?

We try to keep our GP appointments for patients with more complex health problems.

Before you book an appointment to see a doctor please consider whether an appointment with a practice nurse might be appropriate. They can help you with a wide range of medical problems.

Our Care Navigators may ask if it is possible for you to tell them a little bit about the problem you are calling with, this is to ensure that they direct you to the most appropriate person to deal with your problem.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just give your local pharmacy a call or drop in – there’s no need to make an appointment. Alternatively, ask our reception team to fill in a same-day pharmacy referral form for you, and your chosen pharmacy will call you back within 3 hours.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

Click here for more information about how pharmacies can help you.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.


A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.

Minor Injuries Unit (Walk in Centre)

Walk in centres provide medical help when it’s not a life-threatening emergency and can be used to treat minor injuries and ailments.

A good link to use is

This new App from UHNM provides you with real-time access to live wait times across North Staffordshire NHS providers which can be downloaded.

Date published: 17th February, 2017
Date last updated: 22nd June, 2023