What is a DNA?
DNA means that the patient does not turn up for the appointment and does
not contact the surgery in advance to cancel/change appointment.
The effect of DNAs is:
• An increase in the waiting time for appointments
• Frustration for both staff and patients
• A waste of resources
• A potential risk to the health of the patient
By reducing the number of DNAs we hope to be able to:
• Enable more effective booking
• Allow efficient running of clinics
• Reduce costs
• Increase productivity
